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Privacy terms & conditions

The Lux International AG and all related organizations around the world (Lux International Services Ltd., Lux subsidiaries, official Lux merchants) – hereinafter LUX – take the security and protection of their contacts about which they hold data as a top priority. The protection of your privacy in the preparing of your own information is an imperative concern to which we give careful consideration amid our business practices. Any individual information gathered by our sites amid your visit is kept secretly and in strict understanding with lawful arrangements. Information assurance and data security are a cornerstone of our corporate strategy.

 

The purpose of this policy is to communicate to you the data we may hold about you, clarify what we utilize it for, and indicate your rights in connection to it. By going to any LUX organization site, you are accepting the practices depicted in this Privacy Policy.

 

What data do we gather?

By and large, you can get to and counsel any LUX Website without unveiling or uncovering any individual data about yourself. No individual information is kept unless willfully unveiled by you for a particular reason, e.g. product registration, service support inquiry, subscribe to newsletter, call back request.

 

However, keeping in mind the end goal of providing you with better products and services, certain LUX organization sites may gather either of the accompanying types of data from you: Personally Identifiable Information and Non-Personally Identifiable Information.

 

Personally Identifiable Information alludes to data that tells us the specifics of your identity. Individual data is asked for when you order an item, request service support, register your item, request a free consultation to personalize and improve the health conditions of your environment, request a call back, subscribe to our newsletter (join the LUX Club) and check our Healthy Home Test to check how healthy your house is. For instance, this data may incorporate your name, address, email address, contact telephone number and product details. Such data might be kept in our contacts and organization databases either in light of the work we have finished with you or are at present utilizing, or in light of the fact that you may be interested in getting material from us about our business and offers. This enables us to deal with our communications with you effectively, enhance our Website and the content which we offer to you and to target things of intrigue we may send to you.

 

Non-Personally Identifiable Information alludes to data that is statistical in nature only and that does not, itself, distinguish a particular individual or organization, and which relies on visiting the LUX organization sites. For instance, this data may incorporate the domain from which you access the Internet, the date and time you access any LUX organization site, and the Internet address of the site from which you linked directly to any LUX organization site. This data is utilized as a part of a composite database to assist in making the LUX organization sites more helpful and alluring to its clients.

 

This site may also occassionally use, the HotJar Analysis and Feedback tool. The HotJar application assists us on how guests utilize our sites. It uncovers the online conduct and input of our site's guests. By joining both An) Analysis and B) Feedback instruments, Hotjar gives us the '10,000 foot view' of how to enhance our site guest's involvement and the site's execution. We don't gather through the HotJar administration or exchange to HotJar any Personal Identifiable Information. We only utilize the HotJar administration to record, for a few guests on a few sites and on a totally anonymous basis, data such as; mouse clicks, mouse movements, scrolling movement and additional non-Personally Identifiable Information content you input on some of our sites. Data about the program (type, version, screen size, and so forth.), fundamental data about the client (IP address, language, time zone) and information containing mouse developments, clicks, scroll occasions and keystrokes are sent to HotJar. No individual information is sent. Hotjar utilizes an assortment of administrations facilitated by third parties, for example, Google Analytics and Optimizely. These services may gather data sent by your program as a major aspect of a site page request, for example, cookies or your IP request. For information on how Google Analytics and Optimizely gather and utilize your data, please see their privacy policies. Keystrokes from password fields and fields set apart as "sensitive" are never recorded or sent over the system. For more data see HotJar's Privacy Policy at https://www.hotjar.com/security. You can disable the HotJar benefit at https://www.hotjar.com/quit.

 

Does LUX share the information it receives?

Data about our customers is an essential piece of our business and LUX does not sell it to others. We share personally identifiable data only as mentioned below:

 

1. By exchange to other LUX organizations where it is important to meet the purpose for which you have sent the data. By submitting information on any LUX organization site, you are giving unequivocal agreement to trans-border transmission of information gathered on that site.

 

We forward online leads recieved from our sites (www.luxinternational.com primary English site and its advancements for Germany, Austria, Switzerland, Norway, Slovakia, Hungary, Czech Republic, Italy; and from following microsites: www.saubereluft.de (German), www.aria-pulita.it (Italian), www.uniprof.de (German), www.bessereluft.at (Autrian), www.reninneluft.com (Norwegian), www.pustogvinn.no (Norwegian), www.luxaeroguard.com (English), www.tomaraire.es (Spanish)) to the mindful individuals at nearby Lux organizations:

  • Austria – Lux Österreich GmbH

  • Czech Republic – Lux Czech s.r.o.

  • Denmark – N2C ApS (Lux Danmark)

  • Ecuador – PRODULUX CIA. LTDA.

  • Estonia – Lux Eesti OÜ

  • Finland – Oy Hedengren Direct Ab

  • Germany – Lux Deutschland GmbH

  • Hungary – Lux Hungária Kft.

  • Italy – Lux Italia Srl

  • Latvia – Lux Eesti OÜ

  • Netherlands – Lux Nederland

  • Norway – Lux Norge AS

  • Paraguay – Lux del Paraguay S.A.

  • Russia – Lux Eesti OÜ

  • Slovakia – Lux-Slovensko, s.r.o.

  • Spain – Lux España

  • Sweden – Lux Svenska AB

  • Switzerland – Lux Schweiz AG

 

2. By exchange to outside specialists and subcontractors which coordinate  specific functions for the benefit of LUX, for example, obtaining and processing samples, fulfiling inspection orders, sending email, expelling redundant data from customer records and analizing information. These parties only have access to such data that is required to carry out their capacities and may not utilize it for other reasons.

 

3. For any reason if in LUX's sole discretion, LUX trusts it is sensible to do as such, including: fulfill any laws, regulations, or administrative or legitimate solicitations for such data; to unveil data that is important to recognize, contact or bring lawful activity against somebody who might damage our terms and conditions; or to generally protect the LUX organization.

 

How does LUX secure your data/individual information?

We follow strict security guidelines in the storage and divulgence of data which you have given us with the specific goal to maintain privacy and restrict unwanted access. Nonetheless, the LUX webpage contains connections to different sites opperated by suppliers that are not associated with us. After you click the link, we no longer can control the collection, storage, or handling of any individual information transmitted by clicking the link, (for example, the IP address or URL of the page that contains the link), as the conduct of other parties is by nature, outside our ability to control. LUX does not control and isn't in charge of the protection or the substance of these third-party sites.

 

LUX, or an authorized provider engaged by LUX, utilizes your information with the goal of specialized organization of sites, client organization, item studies, or requests you submit to LUX and just in the extension essential for this reason or as per the depiction of handling purposes given at the corresponding areas of our sites. Our empolyees and authorized providers engaged by LUX are obliged to keep secrecy and to conform to the arrangements of the corporate approach.

 

Also, all vital specialized and authoritative measures are brought to conform to information security rules.

 

LUX utilizes security guidelines to guarantee that the information we have under our control is secured against manipulation, loss, obliteration, and unapproved access or exposure. Our safety efforts are as a rule ceaselessly enhanced as per the condition of technical advancements.

 

When you give us individual information, we utilize it to advise you about our products and services and, where pertinent, to incorporate you in studies about them, if you have given us your express agreement to utilize your own information for promoting purposes. In the event that you have declined authorization for such use, however never again wish to receive promotions from LUX, you can revoke your authorization at any time. Your information is then erased.

 

You can likewise revoke your agreement to the future gathering, handling, and utilization of your information. Individual information will be erased if the assent for its use and storage is revoked., if the information is never again required for the reason for which it was gathered, or if capacity of the information is prohibited because of other lawful reasons. Information which is essential for charging and bookkeeping purposes or which is liable to the legitimate commitment to preserve and maintain is not affected.

 

Childrens' privacy

This site is not targeted to children younger than thirteen and we don't purposely gather individual data from children younger than thirteen on this site.

 

How does LUX utilize cookies?

Information regarding the cookies used for this site can be found under the Cookie policy.

 

How does LUX utilize social plugins as part of social media?

 

1. Facebook

LUX sites utilize social plugins from the social network organization Facebook.com, which is operated by Facebook Inc., Palo Alto, CA, USA ("Facebook"). The plugins are related to the Facebook logo or the suffix "Facebook", "like" or "share".

If you visit a page on our site that contains such plugins, they are at first disabled. The plugins are not activated until the you click on the button provided to enable them. By activating the plugins, you give consent to connect to Facebook and proclaim your agreement to the transmission of information to Facebook. In the event that you are signed into Facebook, Facebook can connect the visit with your Facebook account. In the event that you press the respective button, the applicable data is transmitted directly to Facebook by your system and browser and stored there.

For information about the extent and method of data collection, the further processing and utilization of the information by Facebook, and your rights and the settings that can be configured to ensure your security, please see the Facebook Data Protection Notice.

In the event that you do not want Facebook to gather information about you through our site, you need to log out of Facebook before continuing to our site.

 

2. LinkedIn

LUX sites utilize social ("plugins") from the social network LinkedIn, which is worked by LinkedIn Corporation, Sunnyvale, CA 94085, USA ("LinkedIn"). The plugins are identified by the LinkedIn logo or the addition of "LinkedIn", "like" or "offer".

If you visit a page on our site that contains such plugins, they are at first disabled. The plugins are not activated until the you click on the button provided to enable them. By activating the plugins, you give consent to connect to Linkedin and proclaim your agreement to the transmission of information to Linkedin. In the event that you are signed into Linkedin, Linkedin can connect the visit with your Linkedin account. In the event that you press the respective button, the applicable data is transmitted directly to Linkedin by your system and browser and stored there.

For information about the extent and method of data collection, the further processing and utilization of the information by LinkedIn, and your rights and the settings you can customize to secure your privacy, please see the LinkedIn Data Protection Notice.

In the event that you do not want LinkedIn to gather information about you through our site,, you need to log out of LinkedIn before continuing to our site.

 

3. YouTube

LUX sites utilize the YouTube video stage operated by YouTube LLC, 901 Cherry Ave. San Bruno, CA 94066 USA. YouTube is a stage that allows the playback of sound and video files.

When you load a page on our site, the pre-configured YouTube player sets up an association with YouTube keeping in mind the end goal to guarantee the specialized transmission of the video or sound file. At the point when the association with YouTube established, information is exchanged with YouTube.

For information about the extent and method of data collection, the further processing and utilization of the information by YouTube, and your rights and the settings you can customize to secure your privacy, please see the YouTube Data Protection Notice.

 

4. Twitter

LUX sites utilize social plugins of the social network Twitter, which is operated by Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA ("Twitter"). The plugins are identified by the Twitter logo or the addition "tweet" or "offer".

If you visit a page on our site that contains such plugins, they are at first disabled. The plugins are not activated until the you click on the button provided to enable them. By activating the plugins, you give consent to connect to Twitter and proclaim your agreement to the transmission of information to Twitter. In the event that you are signed into Twitter, Twitter can connect the visit with your Twitter account. In the event that you press the respective button, the applicable data is transmitted directly to Twitter by your system and browser and stored there.

For information about the extent and method of data collection, the further processing and utilization of the information by Twitter, and your rights and the settings you can customize to secure your privacy, please see the Twitter Data Protection Notice.

 

5. Tumblr

LUX sites utilize social plugins of the social network Twitter, which is operated by Tumblr Inc., 35 E 21st Street, Ground Floor, New York City, 10010, USA ("Tumblr"). The plugins are identified by the Tumblr logo or the addition "Tumblr" or "offer".

If you visit a page on our site that contains such plugins, they are at first disabled. The plugins are not activated until the you click on the button provided to enable them. By activating the plugins, you give consent to connect to Tumblr and proclaim your agreement to the transmission of information to Tumblr. In the event that you are signed into Tumblr, Tumblr can connect the visit with your Tumblr account. In the event that you press the respective button, the applicable data is transmitted directly to Tumblr by your system and browser and stored there.

For information about the extent and method of data collection, the further processing and utilization of the information by Tumblr, and your rights and the settings you can customize to secure your privacy, please see the Tumblr Data Protection Notice.

In the event that you do not want Tumblr to gather information about you through our site,, you need to log out of Tumblr before continuing to our site.

 

Your rights

In regards to the data kept about you by LUX, you may, for instance, ask for us to furnish you with a list and a description of this data, ask us to correct any mistakes, or let us know that you don't agree to our collection and utilization of this data by contacing us in the way set out below.

 

We likewise welcome inquiries, protests and your remarks about our data protection policy.

 

You can email any inquiries or grievances about the utilization or disclosure of your Personal Data to us at contact@luxinternational.com. We will examine and attempt to resolve any protests or question in regards to the utilization or disclosure of your Personal Data within 45 days of obtaining your grievance. For any unresolved complaints, we have agreed to participate with the International Center for Dispute Resolution/AAA. If for some reason you are unsatisfied with the determination of your protest, you may contact ICDR/AAA at http://go.adr.org/privacyshield.html for additional data and help.

 

How to contact us?

To get more information or to submit suggestions or protests with respect to the handling of your personal data, you can reach us at any time by utilizing one of the methods below:

  • by sending an email to us at: contact@luxinternational.com

  • by writing to us at: Lux International Services Ltd., Erzsébet királyné útja 125. III./312., H-1142 Budapest, Hungary

LUX consistently strives to enhance its support  and service to its clients and to its potential clients. In the event that erroneous data has been stored regardless of our efforts to ensure correct and up to date informaion, we will revise this upon your request.

 

Changes to this Privacy Policy

This Policy might be changed at any time to be consistant with the requirements of the Model Contract Clauses.

 

Page last modified on 28/11/2017.